IT Support Built for
Melbourne Automotive Businesses
Dealer management systems, diagnostic equipment, parts inventory and customer payments all need to work together without a hitch. BITS delivers IT support for Melbourne dealerships, workshops and service centres, built around how an automotive business actually runs.
Automotive IT Needs to Keep the Workshop and Front Desk in Sync
A dealership or workshop runs on more moving parts than most businesses realise: a dealer management system tracking sales and service, diagnostic equipment that needs to talk to manufacturer platforms, parts inventory, and a front desk taking card payments, all needing to work together without interruption.
BITS supports Melbourne automotive dealerships, independent workshops and service centres with IT that keeps the DMS, diagnostic tools and customer-facing systems running smoothly, so a technical issue never becomes a bay full of delayed jobs.
Dealer Management System Uptime
Your DMS ties together sales, service bookings and parts, downtime there affects almost every part of the business at once.
Diagnostic & Workshop Equipment
Diagnostic scan tools and workshop equipment need reliable networking and, in many cases, secure connections to manufacturer platforms.
Customer Payments
Card payments at the service desk and in the showroom need to be fast, reliable and appropriately secured for the volume of transactions you process.
Customer & Vehicle Data
Customer records, vehicle history and finance details held in your DMS need protection against the cyber threats increasingly targeting dealerships.
The Automotive Platforms
We Work With Every Day
BITS supports the dealer management, workshop and diagnostic platforms that Melbourne automotive businesses run on every day.
Dealer Management Systems
Workshop & Diagnostics
Point of Sale & Payments
Accounting & Finance
Productivity & Communication
Booking & Scheduling
IT Services Designed for Automotive Businesses
BITS delivers managed IT built around the DMS, workshop and customer-facing systems Melbourne dealerships and workshops depend on.
Managed IT Support
Unlimited help desk covering DMS, workshop systems and front-desk IT, with fast response so a technical issue doesn't back up your service bays.
Learn MoreCyber Security
Protection for customer records, vehicle history and finance data held in your DMS, against the cyber threats increasingly targeting dealerships.
Learn MoreCloud & Microsoft 365
Cloud-based email and document collaboration connecting your showroom, service department and back office.
Learn MoreVoIP Business Phone
Business phone systems for service bookings, parts enquiries and sales calls, routed to the right team every time.
Learn MoreBackup & Disaster Recovery
Tested backups for DMS, customer and vehicle data, protecting your dealership from data loss and ransomware.
Learn MoreProject Services
DMS migrations, network upgrades and new site fit-outs delivered with minimal disruption to sales and service.
Learn MoreAutomotive IT Support That Keeps the Workshop Moving
BITS works with Melbourne dealerships, workshops and service centres who need their DMS, diagnostic equipment and customer-facing systems running smoothly, with fast support when a technical issue threatens to back up the bays.
- Reynolds and Reynolds, CDK, Autosoft and DMS platform support
- Workshop and diagnostic equipment networking
- Card payment and customer data security
- Fast response to minimise workshop downtime
- No lock-in contracts, month-to-month managed IT
Automotive IT, Common Questions
Yes. BITS supports Reynolds and Reynolds, CDK Global, Autosoft, Dealer Solutions and similar DMS platforms, including connectivity, integrations with accounting systems, user access management and troubleshooting.
Yes. BITS configures reliable networking for workshop diagnostic tools and scan equipment, including secure connections where these tools need to communicate with manufacturer platforms, so your technicians aren't held up by connectivity issues.
BITS implements layered cyber security around your DMS and customer-facing systems, including endpoint protection, multi-factor authentication and monitoring, protecting the customer records, vehicle history and finance details your dealership holds.
BITS configures your network with card payment handling in mind, including appropriate segmentation between payment systems and general business wifi, supporting a fast and secure checkout experience for customers.
Fast response is central to how we support automotive clients, because a DMS or diagnostic outage during a busy day directly affects your service bays and customer bookings. Critical issues are treated as priority tickets with rapid response times.
IT That Keeps Your Dealership and Workshop Running.
Talk to BITS about DMS support, workshop networking and managed IT for your Melbourne automotive business.