Professional Business Phone
From $10.50 Per User / Month.
Replace your old phone system with a cloud-based business VoIP solution that works from anywhere, costs less and comes packed with features your team will actually use, backed by a 99.99% uptime guarantee.
Your Business Phone System Is Costing You More Than You Think
Traditional PSTN and ISDN phone systems are ageing, expensive to maintain and being phased out by Australian telcos. Businesses still running legacy phone systems are paying more per call, locked into inflexible line rentals and missing out on the features modern teams rely on to communicate professionally.
A cloud-based business VoIP system eliminates all of that. BITS deploys and manages hosted VoIP phone systems for Melbourne businesses that work from any device, in any location, with professional features like auto-attendant, call recording, ring groups and unlimited conferencing included as standard.
Whether your team is in the office, working from home or spread across multiple locations, VoIP keeps everyone connected under one professional phone system, at a fraction of the cost of traditional telephony.
Significant Cost Savings
Replace expensive per-line rental fees and high call rates with a simple flat per-user monthly cost, typically 40–60% less than traditional systems.
Work From Anywhere
Staff can make and receive calls on their desk phone, softphone, mobile app or browser, the office number follows them wherever they work.
Enterprise Features, SMB Price
Auto-attendant, call recording, ring groups, IVR menus and wallboard reporting, features that used to cost thousands, included as standard.
End-to-End Encrypted Calls
All calls are end-to-end encrypted, ensuring your business communications are secure and your customer conversations remain private.
Simple, Flat-Rate Business VoIP Plans
No hidden fees. No per-call billing surprises. Choose the plan that suits your Melbourne business and scale up as you grow.
All prices exclude GST. BITS manages setup, provisioning, number porting and ongoing support. Contact us for multi-site or large team pricing.
Professional VoIP Features
Included on Every Plan
Every BITS business VoIP plan comes with the full feature set, no hidden add-ons, no feature tiers. Just everything your team needs to communicate professionally.
Auto-Attendant & IVR
Give callers a professional greeting and route them directly to the right team or extension using a customisable interactive voice menu, no receptionist required.
Ring Groups
Ensure every call is answered by ringing multiple team members simultaneously or in sequence. Perfect for sales and support teams that need to guarantee availability.
Call Recording
Automatically record calls for compliance, training and quality assurance purposes. Recordings are securely stored and accessible at any time through the management portal.
Unlimited Conference Calling
Host conference calls with unlimited participants, no time limits, no per-call conferencing fees. Built directly into your VoIP system for instant use.
Web-Based Softphone
Make and receive calls directly from any web browser or mobile device, no physical handset required. Staff can work from home or on the road using their business number.
Wallboard & Call Monitoring
Real-time visibility across your phone system, active calls, queue lengths, agent status and team performance metrics displayed on a live management wallboard.
Also Included on Every Plan
Melbourne's Business VoIP
Specialists
Your phone system is central to how your business operates and how your customers experience you. BITS doesn't just sell you a VoIP plan, we handle every step, from porting your existing numbers and provisioning your handsets through to staff training and ongoing technical support.
- Full end-to-end setup, number porting, handset provisioning, IVR configuration
- Keep your existing business phone numbers, zero disruption to customers
- Local Melbourne support, real people who answer the phone
- Transparent per-user pricing, no per-line rental, no surprise call costs
- 99.99% uptime SLA, your calls are always connected
- No lock-in contracts, flexibility to scale up, down or change plans anytime
Business VoIP Questions
Answered for Melbourne Businesses
VoIP (Voice over Internet Protocol) is a technology that delivers phone calls over your internet connection rather than traditional copper phone lines. Instead of paying for physical phone lines and expensive call rates, your business gets a cloud-hosted phone system that works from any device with an internet connection, desk phone, laptop, mobile app or web browser.
For Melbourne businesses, this means dramatically lower call costs, the ability to work from anywhere and access to enterprise phone system features that previously required expensive on-premise PBX equipment. BITS manages the entire setup, from porting your existing numbers to configuring your auto-attendant, ring groups and IVR, so your business is up and running with minimal disruption.
Yes, number porting is included in every BITS VoIP plan. We transfer your existing business phone numbers (local, mobile and 1300 numbers) to your new VoIP system so your customers continue reaching you on the numbers they already know, with zero disruption. The porting process typically takes 5–10 business days and BITS manages the entire process on your behalf.
During the porting process, your existing numbers remain active on your current provider until the transfer is complete, so there is no window where your business is unreachable. We coordinate everything with your current telco and confirm with you before any changes are made.
The only requirement for business VoIP is a reliable broadband internet connection, which Melbourne businesses already have. You do not need any on-premise PBX hardware, phone line infrastructure or server equipment. The phone system itself is hosted in the cloud and managed by BITS.
For handsets, our VoIP system is compatible with Yealink IP phones, which we can supply and auto-provision for your team. Staff who prefer not to use a physical handset can use the web-based softphone from any browser, or the mobile app on their smartphone, both included at no extra cost. This makes setup fast, cost-effective and easy to scale as your team grows.
Because VoIP relies on your internet connection, an internet outage at your office will affect calls to desk phones and computers at that location. However, there are several ways BITS configures your system to ensure business continuity during an outage.
Your VoIP system can be configured to automatically divert calls to mobile numbers, another site or a voicemail service if the primary location is unreachable. Staff with mobile VoIP apps will continue to work normally from anywhere with mobile data. For businesses that require maximum resilience, BITS can also configure 4G failover connections that automatically take over if your fixed broadband drops. BITS reviews your connectivity requirements during setup and recommends the right failover strategy for your business.
BITS business VoIP plans start at $10.50 per user per month (+ GST) on the Voice Starter plan, which includes local and national calls at 9¢/call and Australian mobile calls at 5¢/min. For businesses that make high call volumes, the Voice Plus plan at $25.50/user/month delivers unlimited local, national and Australian mobile calls. The Voice Unlimited plan at $29.50/user/month adds unlimited 13/1300 calls for complete peace of mind.
All plans include the full feature set, auto-attendant, call recording, ring groups, conferencing, number porting and BITS setup and support, with no lock-in contracts. For multi-site businesses or larger teams, BITS can provide custom pricing. Contact us for a personalised quote based on your team size, call volumes and requirements.
Ready to Upgrade Your Melbourne
Business Phone System?
Get a VoIP quote from BITS today, transparent pricing, number porting included and full setup handled by our Melbourne team.