Simple, Flat-Rate IT Support.
No Lock-In Contracts.
We don't publish a generic price list, because generic price lists lie. What we can tell you exactly is how our pricing works, what's always included, and what it depends on.
A Published Price List Would Be Misleading
Every "IT support pricing" page that lists a flat per-user rate with no other questions asked is either quietly excluding things (security, backup, compliance) to hit that headline number, or it's pricing every business the same regardless of how many ageing servers, unpatched devices or undocumented systems they're carrying.
We'd rather be upfront: your price depends on your environment. What we can guarantee is the model it's built on, one flat monthly fee, based on a genuine assessment of your business, with no lock-in contract and no surprise line items for routine support.
The fastest way to get an actual number is a free IT health check, we assess your environment first, then quote.
Flat Monthly Fee
One predictable, per-user or per-device fee, agreed before work starts, not billed by the hour or the ticket.
No Lock-In Contracts
Month-to-month agreements. If we're not delivering, you can leave with reasonable notice, no penalty clauses.
Quoted Before You Commit
A free assessment of your actual environment comes first. You see the number before you sign anything.
No Surprise Invoices
Routine support, monitoring and security are all inside your flat fee. Bigger projects are scoped and agreed separately, upfront.
Four Things We Actually Look At
No hidden formula, these are the factors that genuinely change what a managed IT engagement costs.
Users & Devices
The number of staff and devices under management is the base of every quote, it's the clearest driver of workload.
Current Environment
Ageing servers, undocumented systems and years of deferred maintenance take real time to bring up to standard. A clean environment costs less to support than a neglected one.
Compliance Requirements
Businesses pursuing Essential 8 or SMB1001 alignment need additional controls, documentation and ongoing assessment built into their plan.
Service Level Needed
Response time expectations, after-hours cover and on-site requirements all factor into the right plan for your business.
What's Always Included vs. What Gets Quoted Separately
Inside Your Flat Fee
- Unlimited help desk support, no per-ticket billing
- 24/7 monitoring and alerting
- Routine patching and maintenance
- Core security tooling (EDR, MFA enforcement)
- Ongoing vendor and licence management
Scoped & Quoted Separately
- Office relocations or new site setups
- New hardware or server purchases
- Major cloud migrations or platform changes
- Formal compliance certification/audit fees
- One-off projects outside day-to-day support
From First Conversation to a Fixed Price
No pressure, no obligation, just a clear number based on your actual environment.
Free Assessment
We review your current environment, users, devices, security posture and any compliance requirements, at no cost.
Scoping
We identify what's needed to bring your environment up to standard, and what ongoing support looks like from there.
Fixed Quote
You receive a clear, itemised, fixed monthly price, no vague ranges, no "it depends" left unanswered.
Onboarding
Once you're happy, we onboard your business with no lock-in contract, month-to-month from day one.
Pricing Questions Answered
Genuine managed IT pricing depends on the number of users and devices, the age and condition of your current environment, and your compliance requirements. A generic published price list would either be misleadingly low for a messy environment or unfairly high for a clean one. We provide a clear, fixed-price quote after a free assessment of your actual environment.
Pricing is based primarily on the number of users and devices under management, the current state of your environment, the service tier and response times you need, and any specific compliance requirements like Essential 8 or SMB1001. We assess these during a free, no-obligation consultation before quoting.
No. BITS operates on month-to-month agreements with no lock-in contracts. You can leave with reasonable notice if we're not delivering, which is exactly the incentive we want to keep us accountable.
Routine support, monitoring, patching and security are all included in your flat fee with no per-ticket billing. Larger one-off projects, like office relocations, new server purchases or major infrastructure upgrades, are scoped and quoted separately so you always know what you're paying for before work begins.
Your price is tied to your user and device count. If your business grows or shrinks, or your requirements genuinely change, we'll discuss it with you first, there are no silent price increases or hidden fee changes.
Want an Actual Number?
Get a free assessment of your environment and a clear, fixed-price quote, no obligation, no pressure.