IT Support for Small Business,
Without the Big-Business Price Tag.
You shouldn't need an IT department to get IT that just works. BITS gives Melbourne small businesses enterprise-grade support, security and cloud management on simple flat monthly pricing, with no lock-in contracts and no jargon.
IT Support That Fits How Small Businesses Actually Work
Small businesses face a frustrating IT gap. You depend on technology just as much as a large company, email, cloud software, customer data, invoicing, but you can't justify an internal IT team, and calling a technician every time something breaks gets expensive fast and leaves security to chance.
BITS closes that gap. For a flat monthly fee per user, your business gets an unlimited IT help desk, proactive monitoring and patching, baseline cyber security, Microsoft 365 management and tested backups, the same fundamentals big companies rely on, sized and priced for a small team.
And because our agreements are month to month, you're never trapped. If you're weighing up your options, our guide comparing managed IT support versus ad-hoc IT is a good place to start.
Everything a Small Business Needs From IT
Unlimited Help Desk
Your staff call or email, a real person in Melbourne responds fast. No ticket caps, no per-call fees, no offshore queue.
Security Included
Endpoint protection, multi-factor authentication and patching are part of every plan, because small businesses are the most common cyber targets, not the least.
Microsoft 365 Management
Email, Teams, OneDrive and SharePoint set up properly, licensed correctly and supported daily, usually the heart of a small business's IT.
Backups That Actually Restore
Your data backed up automatically and test-restored regularly, so a failed laptop, deleted file or ransomware attack doesn't become a catastrophe.
Honest, Plain-English Advice
No jargon and no upselling. We tell you what your business actually needs, what can wait, and what you shouldn't waste money on.
Room to Grow
Per-user pricing scales with your headcount. Hire three people or open a second site, and your IT simply grows with you.
Small Business IT Support Questions
Pricing is per user or per device on a flat monthly fee that covers help desk, monitoring, patching and security. The exact figure depends on your team size and setup, but most small Melbourne businesses find it costs less than what they were already losing to ad-hoc call-outs, downtime and one-off fixes. We provide a clear itemised quote after a free assessment.
If around five or more people in your business rely on computers, email or cloud software to do their jobs, managed support usually pays for itself in prevented downtime alone. For smaller teams, we can still help with security setup, Microsoft 365 and backups on a project basis, and we'll tell you honestly if managed support isn't the right fit yet.
Yes, and arguably more than large companies do. Most attacks today are automated and indiscriminate: criminals scan for any business with weak defences, and small businesses are hit constantly precisely because they're less protected. That's why baseline security is included in every BITS plan rather than sold as an optional extra.
No. Our agreements are month to month with no lock-in. Small businesses change quickly, and we think your IT arrangement should be able to change with you. We keep clients by being good at the job, not by making it hard to leave.
Yes, and we handle the whole transition: auditing your environment, documenting everything, and taking over support without disrupting your staff. Most small business handovers complete inside two to four weeks. Our guide to switching IT providers explains the process step by step.
Small Business IT,
Finally Done Properly.
Get a free assessment of your current setup and a clear, flat-fee quote, with honest advice on what your business actually needs.